Loyalty Rewards Terms & Conditions

Note: For informational purposes only. DATE OF PROMOTIONS IN STORE AND ONLINE MAY VARY.  The below promotions may not be in effect at this time. Please see specific dates of promotion with original offer. 

January Birthday Offer. Buff Loyalty Rewards Members with an January birthday input during the signup process who receive a birthday e-mail message are eligible to receive a free bath bomb or shower steamer ($8 value) with any in-store purchase during the month of January 2023. Offer will appear in Member’s account and automatically be applied to the first qualifying purchase made by member during January 2023. Limit 1/person. Valid in store only at participating locations while inventory is available. Not redeemable for cash or transferrable. Void where prohibited. Buff City Soap reserves the right to make changes to or discontinue this offer at any time. Sales tax must be paid for all transactions, regardless of promotion values, if required by applicable state laws.

FREE SOAP, BATH BOMBS, OR SHOWER STEAMERS for a YEAR Terms. Buff Loyalty Rewards Members who spend $50 (pre-tax) between 10/27 - 10/29 in-store at a participating location, will be eligible to receive one (1) free bar of soap, bath bomb, or shower steamer each month, from November 2023 – October 2024 if they make at least one (1) qualifying in-store purchase each month between November 2023 – October 2024. Qualifying purchases include the purchase of any item offered in-store, except gift cards. Not applicable to online sales. Customers must be Buff Loyalty Rewards Members on date of promotion, 10/27 - 10/29/23. Offer is limited to one (1) per Buff Loyalty Rewards Member per length of promotion. No adjustments for prior purchases. Valid at participating locations only, while inventory is available. Buff City Soap reserves the right to make changes to or discontinue this offer at any time. See buffcitysoap.com for full offer details.

Buff City Soap Rewards Program Terms & Conditions 

Our Rewards Program 
Buff City Soap, LLC (“Buff City,” “we” or “us”) hereby provides the Terms & Conditions governing our Rewards Program (the “Program”). These Terms & Conditions establish an agreement that is binding on all participants in the Program.  The Program provides participants (defined below as “Members”) who purchase eligible products (“Eligible Products”) with the ability to obtain a certain percentage of their purchase amount as a discount towards future purchases (“Points”) as well as other discounts and benefits (collectively referred to as “Rewards”). 

These full Terms and Conditions can be provided in hard copy format by sending a request to:  

Buff City Soap 
Attn: Loyalty Program 
5294 Belt Line Road, Suite 100
Dallas, TX 75254

Agreement to Terms and Conditions 
Participation in the Program constitutes participant’s full and unconditional agreement to and acceptance of these Terms & Conditions and the decisions of Buff City in administering the Program, which are final and binding.  You agree to review these Terms and Conditions periodically and shall be bound by any modifications. If you do not accept these Terms and Conditions, or any subsequent modifications, your sole and exclusive remedy is to end your membership in the Program. You may cancel your membership in the Program at any time in the manner described below. 

The Program is void where prohibited by law. Membership in and benefits to the Program are offered at the sole discretion of Buff City. Furthermore, if we determine in our sole discretion that you have violated these Terms & Conditions, we may in our sole discretion and as permitted by law terminate your account and eliminate any pending, current, or future Points or Rewards you may have. We will notify you of such termination using the contact information you have provided or that may be associated with your Program account, and such termination may be effective immediately.   

Becoming a Member 
Participation in the Program is open to any Buff City customers who complete the following steps: (1) provide their phone number at checkout a Buff City Soap store location; (2) opt-in to receive SMS text communications; (3) provide the requested information at the Program sign-up page (link to be provided via SMS text after opt-in); and (4) agree to these Program Terms and Conditions.  Only one Program account may be created per customer.  There are no fees or charges to become a Member. 

When setting up an Program account you agree that: (i) You will not use a phone number that is already being used by someone else, may impersonate another person, belongs to another person, violates the intellectual property or other right of any person or entity, or is offensive; (ii) You will provide true, accurate, current, and complete information about yourself in connection with the Account registration process and, as permitted, maintain and update it continuously and promptly to keep it accurate, current, and complete; (iii) You are solely responsible for all activities that occur under your Account, whether or not you authorized the activity; (iv) You will immediately notify us of any unauthorized use of your Account, email address or any other breach of security; and (vi) You will not sell, transfer, or assign your Account or any rights you have under the Account. We will not be liable for any loss or damage (of any kind and under any legal theory) to you or any third party arising from your inability, or failure for any reason, to comply with any of the foregoing obligations. 

How the Program Works  
Accrual: Once enrolled, Members will earn with each in-store purchase Points equal to 5% of their total purchase amount which can be used as a discount towards future in-store purchases.  Buff City reserves the right to exclude taxes and fees from any accrual of points.   Points may not be accrued for purchases of gift cards.  Points will not be accrued for online purchases.  The determination of what constitutes an Eligible Product is made by Buff City in its sole discretion and is subject to change at any time.  Buff City may occasionally run, in its sole discretion, limited-time promotions and/or offers that increase the value of points accrued on purchases or offer certain Rewards that are only available to certain Members.  Please allow up to forty-eight (48) hours for accrued Points and Rewards to be reflected in your Program account.  Buff City shall have no liability for any failure, delay or error in crediting Points and Rewards to your account.   

Redemption:  Accrued Points can be redeemed on any future in-store purchases when available.  Points are not automatically redeemed on future purchases. To redeem, Members must at the time of checkout request that the cashier apply their Points to their purchase.  Buff City reserves the right to decline to apply points towards taxes, fees, or other charges separate from the price of Eligible Products.  Points may not be redeemed for gift cards.  Points and Rewards are not redeemable for cash or cash equivalent and may not be applied towards previous purchases.  Rewards may not be redeemed for an amount greater than the total purchase price.  Once Points or Rewards have been redeemed, they are not refundable, will not be reissued, and no credit will be given for them for any reason, except in the circumstances set forth herein.   

Transfer: Any accumulated Points and Rewards are personal to your Program account and may not be sold, transferred assigned to, or shared with others, or used by you for any purpose not permitted by these Terms & Conditions. Under no circumstances may Points or Rewards be combined between Program accounts 

Returns:  When Points are used to make a purchase, any returns from that order will be first credited any Points used, and then refunded the remaining amount.  For example, if a customer returns a $10 item from a $100 order in which $5 in Points were used, the customer will be credited the 5 Points back first, and then issued a $5 refund.  If a customer returns an item that caused an accrual of Points in the customer’s account, Buff City may remove those Points from the customer’s account upon return of the item or adjust the amount of return value to account for the value of the Points redeemed since the customer purchased the item.   

Expiration: Accrued Points expire according to the following schedule: 

  • Points Accrued Prior to January 1, 2022 Will Expire if Not Redeemed By July 17, 2023 
  • Points Accrued January 1, 2022 through April 17, 2023 Will Expire if Not Redeemed by April 17, 2024 
  • Points Accrued Starting April 17, 2023 Will Expire Exactly one (1) year after accrual 

Other Rewards, such as a coupons or free items may have expiration dates for use, which will be noted on the Reward.  Buff City reserves the right to modify expiration dates for Program Points and Rewards by updating this policy and/or upon advance notice to Members. 

Support and Opt-out: For support regarding the Program, please email support@buffcitysoap.com.  To opt out of the program, please visit rewards.buffcitysoap.com or email BuffCitySoap@como.com. Please note that these are the only acceptable methods of opting out of the Program. 

Age Restrictions: You may not enroll in the Program if you are under eighteen (18) years of age. By participating in the Program, you also acknowledge and agree that you are permitted by your jurisdiction’s applicable law to enroll in the Program. 

SMS/MMS Mobile Messaging 
The Program may require members to opt-in to receiving SMS/MMS mobile messages. By participating, you agree to the Buff City SMS/MMS Terms & Conditions here: https://buffcitysoap.com/pages/sms-mms-terms-conditions.   

Modifications to Program 
We reserve the right, in our sole discretion, to limit, suspend, cancel, discontinue, terminate, change, amend or modify the Program and its Terms and Conditions, any related FAQs or other policies in whole or in part, at any time and without notice to Members (including, but not limited to, our right to expire Points and Rewards if the Terms and Conditions as stated herein are not met by the Member) by posting such amended terms to this website.  

Your continued participation in the Program means that you accept and agree to the amended terms. We reserve the right, in our sole discretion, to designate, develop or select eligible offers for particular products and for particular periods of time. Any questions relating to whether a particular offer remains in effect or is eligible for recognition in the Program will be resolved by Buff City in its sole discretion.  

Checking Your Points and Rewards 
You can check your Points and Rewards balance at any Buff City store location.  

General Terms 
No interest is paid on Points and Rewards subject to applicable laws.  Points and Reward balances are not your property, and you have no property rights or other legal interest in the Points or Rewards.  All Points and Rewards remain the sole property of Buff City until redeemed. Your Points and Rewards balance or any part of it is not transferable, cannot be brokered, bartered, or sold, and cannot be divided as part of a settlement, legal proceeding or death, and cannot be combined with Points or Rewards of any other Member or participant in the Program.   

The Program has no fixed termination date. However, we reserve the right to terminate or modify the Program, rewards and benefits at any time and for any reason.  If you ever cancel your account, it will be your responsibility to redeem your Points and Rewards balance before canceling if desired. If you do not redeem your balance before canceling your account, any balance in your account may, subject to applicable laws, expire upon such cancellation. In the event we terminate the Program, any accumulated Points and Rewards may expire on the effective date of such termination. 

We reserve the right to modify, terminate or suspend membership or accumulated Points and Rewards due to error, fraud, misuse and/or manipulation using technology or otherwise. You must provide and maintain the accuracy, currency, and completeness of your personal information to maintain your eligibility or Buff City reserves the right to suspend, terminate or refuse your current or future membership in the Program.   

Buff City’s interpretation or application of the Terms and Conditions of the Program shall be binding on current and former Members if your account is canceled by Buff City or you.  

You agree that you are solely responsible for all applicable federal, state, or provincial withholding, taxes, and government fees or costs associated with Points and Rewards balances, transfers, and redemptions.  

Buff City respects the privacy of its Members.  Personal information collected through the Program is governed by Buff City’s Privacy Policy, available at https://buffcitysoap.com/pages/privacy-policy.   

Buff City shall not be responsible for software defects or computer malfunctions or telecommunications failures that affect the operation of the Program. Likewise, we shall not be responsible for incorrect or inaccurate entry information, whether caused by participants or by any of the software or equipment used in administering the Program. Buff City assumes no responsibility or liability for any error, omission, interruption, deletion, loss, theft or destruction, of account balance information or other membership information. 

We disclaim all responsibility for any loss, injury, claim, liability, or damage of any kind resulting from, arising out of, or in any way related to (a) any errors in or omissions in administering the Program or related websites, including but not limited to technical inaccuracies and typographical errors, (b) any third party websites or content therein directly or indirectly accessed through links in these sites, including but not limited to any errors in or omissions therefrom, (c) the unavailability of these sites or any portion thereof, (d) your use of these sites, or (e) your use of any equipment or software in connection with these sites. 

Limitation of Liability 

The headings of each of these Terms and Conditions are for convenience of reference only. Such headings shall be ignored in the interpretation or construction of any of these terms and conditions. 

If any portion of these Terms & Conditions is held to be unenforceable, the unenforceable portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intention and the remainder of the provisions shall remain in full force and effect. 

No Waivers 
Any failure by Buff City to insist upon or enforce strict performance of any provision of these Terms & Conditions shall not be construed as a waiver of any provision or right. 

Last Updated Date 
These Terms & Conditions were last updated on April 17, 2023